General Terms and Conditions of LB10 AG

Version 1.0 Date 15 September 2025

1. General Provisions

These General Terms and Conditions govern the use of the website lb10.com and all agreements between LB10 AG as the provider and its clients. Different terms of the client apply only if the provider has expressly agreed in writing.

2. Contractual Basis and Order of Precedence

Individual agreements such as an offer a service description or a project order take precedence over these General Terms and Conditions. Subsidiarily these General Terms and Conditions and the service descriptions published on the website apply.

3. Services and Working Method

The provider delivers consulting and related services in the fields of management marketing sales and business processes. This includes strategy development strategic realignment international expansion turnaround management interim management coaching and training. The type scope milestones and work results follow from the respective offer. Consulting services are activity based and not success based.

4. Duties of Cooperation

The client provides all information documents access and decisions required for performance in a timely complete and suitable manner. Delays or additional effort caused by missing or late cooperation are borne by the client.

5. Changes to the Scope of Services

Changes are recorded in writing. Effects on effort deadlines and remuneration are taken into account after approval by the client.

6. Use of Third Parties

The provider may engage qualified subcontractors. The provider remains responsible for careful selection instruction and confidentiality and passes on confidentiality obligations in the contracts.

7. Fees Expenses and Prices

Unless agreed otherwise billing is based on time and materials at the agreed rates. Necessary out of pocket expenses such as travel and accommodation as well as licenses and fees of third parties are charged against receipt. For contracts with a term of more than twelve months rates may be adjusted once per year in a reasonable manner. Adjustments are notified at least thirty days in advance.

8. Payment Terms and Default

Invoices are due within thirty days net from the invoice date. In case of default the provider may charge default interest of five percent per year reasonable dunning and collection costs and may withhold services until payment has been received.

9. Deadlines and Performance Disruptions

Deadlines are target dates unless expressly agreed as fixed dates. Delays due to force majeure illness strike failures of the client infrastructure or other circumstances not attributable to the provider extend deadlines in a reasonable manner. Additional effort is remunerated.

10. Acceptance of Work Results

Defined work results are accepted according to the offer. If the client does not report material and reproducible defects within ten calendar days after delivery the work result is deemed accepted.

11. Warranty

The provider performs services professionally and with due care. A specific economic success is not owed. In the event of material and proven defects the provider will remedy the defects within a reasonable period. Further warranty rights are excluded to the extent permitted by law.

12. Liability

The provider is liable without limitation for damage caused intentionally or by gross negligence and for personal injury. Otherwise and to the extent permitted by law liability is limited to the typically foreseeable damage and in total to the fees paid by the client for the affected service during the last twelve months before the damaging event. Indirect damage loss of profit data loss unless caused by gross negligence of the provider and consequential damage are excluded.

13. Rights to Work Results and Intellectual Property

Unless expressly agreed otherwise copyrights and other rights to methods templates tools know how and standard components remain with the provider. The client receives a right of use to the specifically created work results that is not exclusive and not transferable for the client own internal purposes. Rights of third parties including software licenses are governed by the terms of the respective rights holders.

14. Confidentiality and References

Both parties treat non public information as confidential and use it only for contract performance. The provider may name the client as a reference with name or logo unless the client objects in writing. Trade and business secrets always remain confidential.

15. Data Protection

The provider complies with the Swiss Federal Act on Data Protection and where applicable the General Data Protection Regulation of the European Union. Roles such as controller and processor are defined per project. Required data processing agreements are provided on request. Further information is set out in the separate privacy notice on the website. For transfers to states outside Switzerland and the European Economic Area the provider uses appropriate safeguards such as standard contractual clauses.

16. Use of the Website lb10.com

• Content and availability The website serves to provide information about services and the company. There is no entitlement to constant availability or freedom from errors.
• Accounts If account functions are offered the client is responsible for protecting access data and is liable for activities carried out through the account.
• Rights to content Content designs and brands are protected. Any use beyond statutory limitations requires prior consent of the provider or the rights holders.
• External links The provider assumes no responsibility for the content of external websites. Use is at the user own risk.
• Prohibited use Security or load tests scraping reverse engineering and any abusive use are prohibited.

17. Non Solicitation

The client agrees not to actively solicit employees of the provider during the term of the contract and for twelve months thereafter. If an employment relationship nevertheless comes into existence the provider may charge an appropriate placement fee for example three gross monthly salaries unless agreed otherwise.

18. Term and Termination

Contracts begin upon signature or acceptance and remain in force until performance unless agreed otherwise. For open ended or recurring services either party may terminate with a notice period of thirty days to the end of a month. The right to extraordinary termination for good cause remains unaffected.

19. Force Majeure

Events beyond reasonable control such as natural events war orders of authorities or failures of telecommunications and third party systems release the affected party from its obligations for the duration and extent of the impairment.

20. Assignment Set Off Retention

Rights and obligations may be transferred only with prior written consent of the other party except for intra group transfers by the provider. Set off against claims of the provider is permitted only with undisputed or legally established claims. A right of retention exists only for counterclaims arising from the same contractual relationship.

21. Changes to these General Terms and Conditions

The provider may amend these General Terms and Conditions. The version that applies at the time of contract conclusion or for ongoing services the version communicated and accepted at the time applies. Material changes will be communicated to existing clients in good time.

22. Severability and Written Form

If any provision is or becomes invalid the validity of the remaining provisions is not affected. Amendments and additions require written form. An email is sufficient unless a stricter form has been agreed.

23. Governing Law and Place of Jurisdiction

Swiss substantive law applies. The rules of private international law and the United Nations Convention on Contracts for the International Sale of Goods do not apply. The exclusive place of jurisdiction is Weisslingen in the Canton of Zurich. Mandatory places of jurisdiction remain reserved.